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Overview
cusina1975 Refund and Returns Policy Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
cusina1975 Refund and Returns Policy If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. cusina1975 Refund and Returns Policy If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
cusina1975 Refund and Returns Policy Once the returned item is received, a gift certificate will be mailed to you.
cusina1975 Refund and Returns Policy If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
cusina1975 Refund and Returns Policy
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Refund & Returns Policy
At Cusina1975, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
30-Day Return Period
You may request a return within 30 days after receiving your order. Products must be unused, in their original packaging, and accompanied by proof of purchase.
Eligible Items
- Unused products
- Original packaging
- Accessories included
- Receipt or order confirmation
Items That Cannot Be Returned
- Used products
- Customized items
- Gift cards
- Products damaged after delivery
Refund Process
Once your returned item has been inspected, refunds are processed within 5–10 business days using the original payment method.
Shipping & Exchanges
Return shipping costs are the customer’s responsibility unless the item was defective, damaged, or shipped incorrectly.
Damaged Orders
Please contact us within 48 hours with clear photos of the damaged package.
Need Assistance?
Email
support@cusina1975.com
Website
www.cusina1975.com